Shipping and Returns
Wherever possible, your purchases will be shipped typically within 5 working days of the order contract being made and you will be advised of shipment and tracking details by return e-mail. However, all orders will be shipped ‘without undue delay’ and within a maximum 21 day turnaround but should this not be achievable we would immediately contact you by return e-mail to advise this and discuss ongoing options.
Buyers are responsible for all import duties, taxes, or fees which may be applied by their Countries Customs department so please check what these will be before buying.
Shipping is subject to a minimum charge irrespective of order weight or physical size, the minimum charge is modest and covers not only the cost of a stamp but other incidental costs incurred in processing and shipping your order.
We offer within the UK, dependant upon order value, Recorded Delivery and Special Delivery shipping by The Royal Mail and in addition, we work with many other leading courier services.
We offer Worldwide shipping to most main international destinations for items up to 2kg mass by Royal Mail International Signed For/Tracked service and for items of greater than 2kg mass by an trackable service using a choice of leading courier services. Please be aware that cross border shipments may be subject to customs inspection delays and that you as the purchaser may be liable to your countries levied customs and excise duty charge on the goods we supply.
Our shipment methods meet the requirements of the Consumer Rights Act (2015) for ‘loss or damage in transit.’
Returns, Restocking & Refunds
In accordance with the Consumer Contract Regulations (2014) Returns/Exchanges are subject to any return shipping charges at the expense and arrangement of courier services by the purchaser.
The only exception will be in the instance of faulty or not fit for purpose goods being returned which are sold outside the ‘collectors item‘ category (See our Terms & Conditions on the Conditions of Use page) where return postage by a service specified by Mullard Antiques and Collectibles will be paid by Mullard Antiques and Collectibles upon receipt of the returned goods. Should the purchaser choose to return such goods by an alternative service to that specified and should such alternative service have a different cost to the service specified by Mullard Antiques and Collectibles then any cost differential will not be reimbursed.
In accordance with the Consumer Contract Regulations (2014) and the Consumer Rights Act (2015), we offer a very generous return policy in which a “no quibble” return is accepted provided that customers contact us within 14 days of goods receipt and that goods are returned to us within 14 days hence and such goods must be received by us in an identical condition to that when originally shipped.
Returns cannot be accepted where the following reasons are cited: –
- A consumer cannot claim against Mullard Antiques and Collectibles for defects that are brought to his/her attention before the sale, or if the consumer examines the goods before purchase and any defects should have been obvious.
- A consumer cannot claim against Mullard Antiques and Collectibles for damage he/she causes or if he/she simply changes his/her mind about wanting the goods or fails to collect/ rearrange delivery of a parcel with their local Postal Service/ Courier resulting in an item being returned to Mullard Antiques and Collectibles.
- A consumer cannot claim against Mullard Antiques and Collectibles if he/she chose the product himself /herself for a purpose that is neither obvious nor made known to Mullard Antiques and Collectibles and he/she then finds that the item is simply unsuitable for that purpose.
- A consumer has no rights to claim against Mullard Antiques and Collectibles for faults that appear as a result of fair wear and tear.
Provided these conditions have been met, in consideration of the above listed exception and cited reasons, a refund will be processed without undue delay by the payment type and method used to transact the original order contract.